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Frequently Asked Questions and Answers

1

What types of vehicles can be compatible with your vehicle GPS trackers ?

Our vehicle GPS trackers are suitable for the vast majority of vehicle types,  including private cars, motorcycle, scooter, trucks, official vehicles, construction machinery, etc.

2

What types of vehicle are compatible with your OBD GPS trackers?

Our OBD GPS trackers are suitable for a wide range of fleet management scenarios, such as vehicle leasing, official vehicles regulatory, private vehicle management, trucks, etc.

3

What types of asset can wireless asset trackers be used to monitor?

Our wireless asset trackers are suitable for a wide range of asset protection, including logistics(ships, containers, fleets), package, private cars, rental cars, engineering vehicles, trucks, etc.

4

What types of vehicle are your car dash cams suitable for?

Different types of car dashcams are applied to different vehicles, including trucks, hazardous materials transport vehicles, buses, private vehicles, engineering vehicles, etc.

5

Can trackers be integrated with the clients’ fleet management platform?

Yes, our trackers work seamlessly with iOS and Android apps. Meanwhile, B2B partners can also integrate our API into their own platforms for complete flexibility.

6

Do you provide OEM/ODM services?

Yes, we offer full OEM/ODM solutions including custom branding, packaging, and app/software integration to meet your business requirements.

7

What technical and after-sales supports can be provide for distribution partners?

We provide prompt technical support, professional solutions, and a one-year warranty for reliable after-sales service.

8

Which countries and cellular networks are supported by your vehicle GPS trackers?

Our vehicle GPS trackers support 200+ countries and regions worldwide, with built-in SIM that automatically switches to the strongest local carrier upon arrival.

9

Is your OBD GPS tracker plug-and-play?

Yes. Easy installation--neither wiring nor charging is required.

10

Do your trackers perform the function of listening?

Yes. Our trackers supports remote listening via the platform. Simply bind the SOS number and center number, and enable VoLTE on the SIM card when required.

11

How does OBD GPS tracker address the issue of theft ?

In addition to standard features such as real-time tracking, trajectory playback, mileage statistics, overspeed alerts, and monitoring, our product also includes features like geofencing and power outage alarms to effectively prevent theft. Furthermore, we offer driving behavior analysis to effectively prevent dangerous.

12

Are the wireless asset trackers suitable for harsh working environments?

Yes, our wireless trackers can handle tough conditions, operating reliably from -25°C to 75°C and 10% to 85% humidity, so your assets stay tracked in harsh working environments. Especially, with extra waterproofing feature and persistent solar power supply, W20L is designed for tough conditions.

13

How does your dashcam assist in efficient fleets management?

Our platform integrates real-time fleet monitoring, route playback, and all active security incidents within the same view. Meanwhile, we enable clients to monitor the real-time operating data of multiple vehicles simultaneously, and identify driving risks for safer and more efficient fleet management.

14

How long can the pet GPS tracker operate on a single charge?

With a single charge, it can operate for up to 30 hours.

15

Can your pet GPS trackers be integrated with mobile app?

Yes, our trackers work seamlessly with iOS and Android apps. Meanwhile, B2B partners can also integrate our API into their own platforms for complete flexibility.

16

Is the pet GPS tracker suitable for small pets?

Yes, the lightest pet GPS tracker weighs only 34g, making it ideal as a pet GPS tracker for small and medium pets.

17

How to deal with the device that is not activated?

(1) The device is not powered on or not turned on, you can check the corresponding switch status through the card platform to determine.

(2) There is a problem with the card. The flow is not available, resulting in the inability to activate.

(3) The wrong number of devices, not our platform domain name, IP or port problems, this situation can send query parameters instructions to query.

(4) Not positioned state, you can move the device from indoor to outdoor. If it is already outdoors, shake the device to make it repositioned.